Support
How can we help?
Send us a message and we'll reply by email, usually within two business days.
Common questions
How do I delete my account?
In the app, open Profile (bottom of the sidebar) and choose Delete account. This permanently removes your account, profile photo, and usage history, and clears BlackBook's content from that iPad.
Where are my recordings stored?
On your iPad. Audio is saved there first, even without a connection. It is sent for transcription only when BlackBook turns it into text.
What happens when I reach my monthly limit?
Your recordings are still saved; BlackBook just won't transcribe or answer new requests until your allowance resets on the 1st of the month, or until you upgrade.
How do I cancel BlackBook Pro?
Open Settings on your iPad, tap your name, then Subscriptions, and choose BlackBook. Cancel at least 24 hours before renewal to avoid the next charge.
Can I use BlackBook in Thai?
Yes. In Profile, set the language spoken in class and the language you want answers and summaries in. English and Thai are supported.
Is it OK to record my lectures?
Check your school's policy and ask your instructor when required. You're responsible for having permission to record.